Day: March 7, 2024

The chief executive of the Madison Square Garden Entertainment Corporation has doubled down on using facial recognition at its venues to bar lawyers suing the group from attending events.

Speaking to Fox 5 on Thursday, MSG Executive Chairman and CEO James Dolan said Madison Square Garden is a private company and therefore entitled to determine who is allowed to enter its venues for events.

“At Madison Square Garden, if you’re suing us, we’re just asking of you – please don’t come until you’re done with your argument with us,” he said. “And yes, we’re using facial recognition to enforce that.”

His comments come after New York Attorney General Letitia James on Wednesday sent a letterto MSG Entertainment requesting information regarding its use of facial recognition technology to prohibit legitimate ticketholders from entering venues. The letter said the attorney general’s office has reviewed reports MSG Entertainment has used facial recognition to identify and deny entry to multiple lawyers affiliated with law firms involved in ongoing litigation with the company. The letter indicates thousands of attorneys from around 90 law firms may have been impacted by the policy and said the ban includes those holding season tickets.

attorney general’s letter raised the concern that banning individuals from accessing venues over ongoing litigation may violate local, state, and federal human rights laws, including laws prohibiting retaliation. The letter also questions whether the facial recognition software used by MSG Entertainment is reliable and what safeguards are in place to avoid bias and discrimination.

In a press release, James said, “MSG Entertainment cannot fight their legal battles in their own arenas. Madison Square Garden and Radio City Music Hall are world-renowned venues and should treat all patrons who purchased tickets with fairness and respect. Anyone with a ticket to an event should not be concerned that they may be wrongfully denied entry based on their appearance, and we’re urging MSG Entertainment to reverse this policy.”

Berlin is an international city where you’ll hear snippets of conversations in dozens of different languages on a daily. This is one reason why it’s the perfect city for Babbel’s headquarters — we are 600 language enthusiasts piling into one five-story building in the heart of Berlin. Babbel has employees from over 60 countries, speaking more languages than you can imagine, all working on one popular product in this space.

Working here, I’m often asked how Babbel is so good at teaching people new languages. To answer this question, I decided to sit down with our own multilingual Belen Caeiro. She leads our Product Marketing team here at Babbel and knows the app inside and out. Here’s what she said about why learning a language with Babbel is so effective.

Belen explained that she was lucky because her parents helped her get an international education. She lived in Spain, Singapore, the Philippines, the United States, and the Netherlands before coming to Berlin. Her life experience confirmed that Babbel is the right place for her:

“I know that all the good things that have happened to me in life were possible thanks to a new language.”

For Belen, there’s absolutely no doubt that today, probably more than ever, we must learn new languages in order to understand each other and integrate new perspectives into our way of thinking. Making this possible is the first pillar that Babbel’s learning is based on.

“We learn a new language in order to speak it with other people. To make that possible, our product has a few special features,” explains Belen. She opened the Babbel app on her laptop and pointed to the overview of the available courses. “We categorize language learning content in Babbel into relevant topics.” Depending on the language, you’ll find cultural traits and the most common conversation topics right at the beginning. Using public transportation, ordering food, and expressing what you want —are all at the top of the list. 

Belen points out that the learning content builds on itself, so it’s easy to stay oriented. But if you just want to refresh a few topics, you can also jump right in! Belen clicks “next” on a lesson and then on the microphone symbol: “We use our users’ feedback to continually optimize our product. Thanks to our customer service team, but also the feedback we collect in meetups, we know that our users want to practice their pronunciation. Our speech recognition feature in the product supports them in that.”